🚀 Exciting Career Opportunity Alert! 🚀
Are you ready to take the next step in your IT support journey? Look no further! We’re thrilled to announce a fantastic opportunity for a Support Technician to join our team at a leading risk management and claims handling software provider, nestled in the picturesque surroundings of rural Hampshire.
As a Support Technician, you’ll be at the heart of our operations department, providing invaluable support to our diverse client base. Whether it’s troubleshooting via email, helpdesk, or over the phone, you’ll be the friendly face (or voice!) our clients turn to when they need assistance.
But that’s not all – you’ll also play a vital role in enhancing and maintaining our internal IT infrastructure, ensuring our systems run smoothly around the clock.
Collaboration is key in our team, and you’ll have the opportunity to work closely with departments such as Sales and R&D, as well as liaising with clients and third-party suppliers. Strong communication skills are essential as you’ll be the bridge connecting various stakeholders.
Here’s a glimpse into your day-to-day responsibilities:
- Efficiently triaging support tickets and ensuring timely updates.
- Providing prompt resolutions to customer queries via email and telephone.
- Crafting and managing knowledge articles to empower both clients and colleagues.
- Assisting with client training and updates as needed.
If you’re a tech-savvy problem solver with a passion for customer service and a knack for communication, we want to hear from you!
Join us on this exciting journey and be part of a dynamic team where every day brings new challenges and opportunities for growth.
Apply now and let’s shape the future of IT support together! 💼✨ #SupportTechnician #ITJobs #Hampshire #JoinOurTeam #CareerOpportunity
Please email your CV and covering letter to david@jcad.co.uk and apply today!
This role is a hybrid role with 2 day per week based in our office location near Liss and 3 days per week from home.
